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Pharmaceutical Services Negotiating Committee

Manufacturer Contingency Arrangements

The table below summarises the contingency arrangements for the manufacturers and products that PSNC is currently most frequently receiving calls about:

 

Manufacturer

Affected Products include

Summary of Contingency Ordering Procedure

ALK-Abello

Grazax

If a pharmacy has difficulties in obtaining stocks of these medicines from the wholesaler they should contact the ALK Customer Services Team on 01488 686 016, emergency supplies can then be located and dispatched. The Customer Services Team are available 9am to 5.00pm Mon-Thur and 9am to 4.30pm Friday.

Alcon Laboratories Any

If a pharmacy is unable to obtain stock via the wholesale route, they should call Alcon customer services on 0845 601 4096. Alternatively a pharmacy should complete the emergency supply form, and fax it to the emergency supply fax number: 0845 741 9443 (or backup emergency supply fax number 01276 698794).

To download the form click here.

Astrazeneca Any

If any pharmacy has problems with obtaining stock of any AZ medicine from AAH or Alliance - they should contact the Supply Chain Team on 0800 032 0501. Quick Link: SimplyAZ website

Boehringer Ingelheim

Micardis Micardis Plus
Persantin Retard

If any pharmacy has problems with obtaining stock of Boehringer Ingelheim medicines - they should contact Boehringer Ingelheim customer services on 01344 741101. Alternatively complete the emergency supply form and fax it to: 0845 601 2633

To download the form click here.

Bristol-Myers Squibb Abilify 30mg

If any customer has difficulty in securing Abilify stock for UK patients, please contact BMS Customer Services directly on 01244 586 250.

Daiichi Sankyo Evista
Olmetec Plus
Sevikar

Pharmacies who have difficulty obtaining Daiichi Sankyo UK Ltd products can contact Daiichi Sankyo UK Ltd Emergency Supply Service on:  Tel: 01483 755133 /Email: emergencyorder@dime-med.com

Alternatively, complete the emergency supply form, and fax it to the emergency supply fax number: 0844 443 2423.

To download the form click here.

Dr Falk Budenofalk

If any pharmacy experiences difficulties obtaining stock of Budenofalk 3mg capsules or Salofalk 500mg suppositories, please contact UDG Customer Services on 01773 510123 or alternatively UDG have a web based ordering system which can be accessed online at http://62.189.215.135/wholesaler/startup.php

Ferring  

Contingency or emergency supplies of Ferring products can be obtained via our two distribution partners, AAH and Phoenix. Please contact them directly on the emergency order phone lines, AAH – tel. 02476 625492. E-mail clientsupport@aah.co.uk or Phoenix – Tel 0844 8001 900.

Janssen-Cilag  

Topamax
Risperdal
Concerta
Evra
Cilest
Invega

If any pharmacy has problems obtaining Janssen-Cilag products from their wholesaler they should complete the emergency supply form, and fax it to the emergency supply fax number: 01494 567401

To download the form click here.

Lilly UK

Cialis
Cymbalta
Zyprexa

If wholesaler can't supply the product, contact Lilly's emergency ‘Direct 2 Pharmacy' customer service desk which is open Monday - Friday, 8.30am - 5pm (0800 0121178)

Lundbeck

Azilect

Cipralex

Ebixa

Cipralex, Azilect & Ebixa: Lundbeck products are distributed to the market via Alliance Healthcare.

Lundbeck advise:

If Alliance Healthcare cannot fulfil your order due to you having reached your quota, please contact your Alliance Healthcare Service Centre and request a review of your quota. If you have outstanding prescription and your Alliance Healthcare depot has stock, please inform your service centre representative and request that these are fulfilled.

Lundbeck shall from time to time randomly carry out script verification and you may be requested to fax over copies of prescriptions you require emergency supplies for. All patient data and prescriber details must be obscured (see: PSNC guidance on prescription verification).

Lundbeck Emergency Supply Order Form: Word Version /  Acrobat PDF Version

Meda Pharmaceuticals EpiPen ® and EpiPen Jr Auto-injectors

If a pharmacy has difficulties in obtaining stocks of these medicines from Alliance they should contact their Alliance account manager, as stock can be redistributed amongst the Alliance depots. If necessary, they can contact Meda Pharmaceuticals on 0845 4600000, from 8.45am to 4.45pm Mon-Fri

MSD

Januvia
Singulair 

If wholesaler can't supply this product,then please contact MSD customer services on 01992 452094 or FAX MSD customer services on 01992 705270 with the following details:

The name and address of the phamacy
The wholesaler name, branch and account number
Order requirement-product,strength,pack size,number of packs

Delivery will normally be made within 48 hours.

Novartis

Exforge
Femara
 

Products only available via Alliance and AAH.

Novartis is also able to deliver directly to pharmacies with a direct account if there are any supply difficulties with the wholesalers. To order directly call Novartis Customer Care on 08457 419 442, or fax the Novartis Pharmaceuticals Emergency Order Form to 0845 741 9443 (or email it to novartis.customercare@novartis.com). (see: PSNC guidance on prescription verification)  

Deliveries will normally be made within 48 hours of order, depending on location.

Novo Nordisk Any

If sufficient supplies of product are not available from a pharmacy's wholesaler for any reason, Novo Nordisk can ship direct to a pharmacy if they have a patient prescription to fulfill.

Urgent orders can be placed by phoning Novo Nordisk Customer Care on 0845 600 5055.

Reckitt Benckiser  Subutex, Suboxone 

Due to supply issues experienced by other alternative manufacturers, there has been a surge in demand for Subutex and Suboxone. RBP are doing everything they can do meet this increased demand and to replenish stock at all wholesalers.

In case of emergency only, please fax Reckitt Benckiser's national distributor UDG, on 01773 810 644 with the following details:

  • The name and address of the pharmacy
  • Their wholesaler name, address (town) and account number
  • Their order requirements i.e. what product /formulation/strength and how many packs

Alternatively, an order can be emailed to csg.udg@udg.co.uk

UDG Customer Services can be contacted on 01773 510123 or 01773 515170.  

Roche

Bonviva
Cellcept
Xenical

If wholesaler can't supply the product, you can contact Roche Customer Care on 0800 731 5711. Delivery will normally be made next working day for orders received up until 16.00, dependent upon location.

Sanofi

Aprovel
Co-Aprovel
Lantus Optiset
Rilutek 

These products are available via three national wholesalers; AAH, Phoenix and Alliance. However if problems are experienced in obtaining these products then the pharmacy should contact Sanofi customer services directly on 0800 854 430 who will in turn facilitate an emergency direct to pharmacy order. 

Shire Fosrenol

If any pharmacy has problems obtaining Fosrenol - they should contact Movianto on 01234 248653. Movianto can arrange a next day direct delivery.

A copy of the fax order form can be accessed by clicking on the following link: Movianto Order Form

UCB

Keppra

Vimpat

If wholesaler can't supply the product, then fax UCB's national distributor UDG, on 01773 810 644 with the following details:

  • The name and address of the pharmacy
  • Their wholesaler name, address (town) and account number
  • Their order requirements i.e. what product /formulation/strength and how many packs
  • The urgency of the situation (deliveries are usually made within 3 working days but can in exceptional circumstances be made in 2 or 1 working days)

Link: Template Fax Back Form (PDF File)

Alternatively, UDG have set up an electronic ordering system as an alternative to fax orders. This can be accessed online at: http://62.189.215.135/wholesaler/startup.php

UDG Customer Services can be contacted on 01773 510123 or 01773 515170.

Warner Chilcott Ltd (previously Procter & Gamble Pharmaceuticals) Actonel Once Weekly

Warner Chilcott Ltd have provided the following statement regarding emergency supplies of Actonel:

“Warner Chilcott (formerly Procter & Gamble Pharmaceuticals) does not have a direct ordering system.

We make Actonel available through three wholesalers in the UK - AAH, Alliance & Phoenix and in N. Ireland - AAH, Sangers & Alliance.

If you experience problems sourcing Actonel from any of these wholesalers you can contact us at 0800 0328701 (UK) and 1800 882937 (ROI). You will be asked to try with the wholesalers for three (3) working days from the first call. If you are still unable to get the product from either of the wholesalers we will be able to source an emergency supply.”

  

Click on the link for a downloadable reference list including affected products and manufacturers' phone numbers:  

Branded Medicine Manufacturers' Quick Reference Guide