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Pharmaceutical Services Negotiating Committee

Pharmacy System Suppliers

On this section of the site you'll be able to find the contact details of commercial system suppliers known to be providing dispensary computer systems that will support EPS Release 2 along with guidance on selecting a supplier and guidance on making your system work for you

Definitive information on the EPS Compliance status of systems can be found on the HSCIC Website.

For more information on a particular system, please contact system suppliers directly.

Pharmacy System Supplier Contact Details

 Supplier System and Contact Details 
AAH Pharmaceuticals Ltd  

Systems: AAH and Rx Systems Ltd have formed a partnership to deliver a single PMR system, ProScript LINK.
Sales: 02476 625562
Support: 0844 561 2266 (Account number required)  

Cegedim Rx Ltd Systems: Pharmacy Manager, Nexphase
Sales: 0844 630 2002 (option 1)

Support: 0844 630 2000 (customer number required)

 Helix Health

System: QicSCRIPT
Sales/Support: 0844 770 7580 


System: Pharmasys
Sales: 0207 471 8124 Support: 0207 471 8123

Positive Solutions Ltd

System: Analyst PMR
Sales/Support: (01257) 275 800

 Rx Systems Ltd

System: ProScript
Sales/Support: 0845 634 2634

NB: Inclusion of a system in this list does not mean endorsement by PSNC. 

The contact details on this page were last updated in October 2012. If you are a pharmacy system supplier that is developing or currently supplying an EPS Release 2 enabled PMR System to the English market and would like your name added to this list or your contact details amended, please contact PSNC.

EPS Compliance Documents

Copies of the compliance documentation that system suppliers are working to can be found online on the HSCIC website.

Selecting a System Supplier 

Pharmacy systems are business critical so it is essential to give careful consideration to selecting a system supplier. Questions that you may want to ask a prospective supplier include:
  • How is the supplier planning to roll out Release 2 of the software and what costs will be incurred in upgrading (one-off and ongoing)?
  • What is the contract length and the detail of the service level agreement? Is there a penalty clause for early termination of the contract? What is the ease and cost of transferring data into the system at the beginning of the contract or out of the system at the end of the contract?
  • Will the pharmacy need any additional hardware?
  • How does the system supplier plan to train staff in using the new system? Is refresher training available if there is a gap between deployment and receiving Release 2 prescriptions? What ongoing support is available?
  • What arrangements are in place for when something goes wrong? What are the opening hours of the supplier's helpdesk? What are the guaranteed response times for dealing with problems when they occur? What measures does the supplier recommend that you take to ensure resilience of the local system, for example 3G back-up cards, off-site back-ups etc.? What are the escalation routes if the supplier doesn't meet the guaranteed response times? Are there options available for raising an incident or do all support requests need to be made by phone?
  • How much user engagement was there in the development of the system?
  • Beyond EPS, what functionality is in the system or in development to support the provision of services (for example support for the New Medicine Service, support for recording MURs electronically and generating printed copies of the MUR Form etc.)?
  • If the pharmacy uses or is planning to use an EPOS system or dispensing robot, does the PMR integrate with this technology?

Making your system work for you

In developing their systems, pharmacy system suppliers are required to participate in the 'Common Assurance Process' which assures compliance with the requirements laid down by the Health and Social Care Information Centre. System suppliers have been provided with a functional specification from the HSCIC. This defines what the system must do but there is still significant flexibility for suppliers in the way that systems are developed to support use of the EPS service. It is essential that pharmacy contractors engage with their suppliers to ensure systems meet user needs. Key discussions points include:

Seamless transition between support for dispensing EPS and paper prescriptions: Does your system support you in efficiently moving from dispensing a paper prescription to an EPS Release 2 prescription without having to switch between different modules in the local system? 
Recording prescription charge exemption information: In EPS Release 2, the patient's exemption status needs to be entered into the electronic claim message. How will the system efficiently support recording of this information where it is obtained at the point of hand-out? Will the system support auto-populating this information where the patient holds a valid exemption certificate and staff have recorded this information in the patient record? Is there a control to ensure that a prescription cannot be claimed without  the prescription charge status being confirmed either by the user or through auto-population from the patient record? Are there controls to ensure that the system only automatically marks an electronic prescription as exempt where the exemption certificate is within its period of validity - risk areas include a PMR system auto-populating a prescription as exempt where no expiry date was recorded locally or where the expiry date for the exemption certificate has passed? What audit reports will the system generate to support checking that staff have entered exemption information where required? Does the system generate reports of prescriptions dispensed and exemption status to support a month end audit that staff have entered the information correctly on the system?
Sending prescriptions for reimbursement: In EPS Release 2, electronic prescriptions must be submitted electronically to NHS Prescription Services for payment. Endorsements must be made electronically. What functionality will there be in the system to support the pharmacy contractor or pharmacist-in-charge to review this information to satisfy themselves that pharmacy staff have made electronic endorsements correctly? A key reason for prescriptions requiring clarification by NHS RxS in EPS R2 is where the prescription is for a non-Part VIII product and the prescription hasn't been endorsed with the invoice price, does the system force a user to enter an invoice price where there is no indicative price in dm+d?  
Ensuring all claims are submitted and management of prescriptions within the PMR: In some scenarios where a prescription has been dispensed but reimbursement has not been claimed, it will be removed from the spine after 6 months. What reports and alerts will be in place in the system to alert pharmacy staff of the need to claim these outstanding prescriptions? Does the system support filtering prescription information on-screen, for example offer the flexibility to separate Release 1 and Release 2 prescriptions, dispensed prescriptions from those that are awaiting collection and prescriptions that are endorsed and ready to claim from those with actions outstanding?
Recalling dispense notification messages sent in error: Does the system support recalling dispense notification messages which have been sent in error (note this is not possible once a reimbursement claim has been submitted).
Recording "collected prescriptions": In EPS Release 2 once a patient has collected their prescription a dispense notification message has to be returned to the spine. How does the system support the efficient processing of collected prescriptions?
On-screen display of patient medication history: Under paper-based processes, pharmacy staff often view the patient's history at the same time as generating repeat prescription labels. How will the system support pharmacy staff in efficiently reviewing the relevant history in EPS Release 2?
Repeat dispensing: Suppliers have flexibility to put in place scheduling functionality to draw down repeat prescriptions in advance of the patient visiting the pharmacy. How will the system support this?
Reports: What type of reporting features does the system have to support users? Is there a report to support completion of the FP34c submission document?
Nominated patients: For management purposes will the system support the generation of a list of patients that have recently received prescriptions via nomination?
Communicating information from the right hand side of the prescription: In certain circumstances, information from the prescriber that would traditionally have been included on the right hand side of the prescription form needs to be passed by the pharmacy to the patient. How will the system support staff in passing on this information?
There is currently no standard 'dosage syntax' and a problem in Release 1 has been prescribers using abbreviations which are passed through to the pharmacy via the electronic message. Will the pharmacy system 'remember' if the pharmacist changed the instructions for the last prescription for the patient to support automatically converting the GP's abbreviated message to a suggested alternative? Or has the supplier found an alternative way around this problem?
General Workflow: How does the system integrate EPS with other business processes such as preparing monitored dosage systems?
Offer a delivery service? In some areas, the fact that a patient received home deliveries of their medication was printed on the repeat slip. There may be changes in the way this information appears on a printed token or there may not be a token for the patient, removing any visual cue. Will the system support staff in managing a home delivery service, for example a flag on the patient record and appropriate system alerts to ensure pharmacy staff are aware the medicine is to be delivered.  
Alerts when the system is down: Will the system be able to generate alerts for pharmacy staff when the system is down, for example connectivity to the internet is lost or the local system is unable to connect to the spine or message broker?
Supporting reconciliation after a connectivity problem: If there is a connectivity problem, one option the pharmacy has is emergency supply at the request of a prescriber. Does the system support efficient reconciliation of records on the PMR and downloaded electronic prescriptions once connectivity is restored?
Feedback: Feedback on the use of the system in practice is important for suppliers in the ongoing development of their systems. Apart from calling the helpdesk, is your supplier considering any other solutions to support the efficient recording of feedback and suggestions about the system? Is there scope to join a user group? 


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