Clinical Governance
Clinical Governance
Schedule 4 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013 set out the ‘Terms of Service of NHS pharmacists in four parts. Part 2 are the Essential services, Part 3 are the Hours of opening provisions, and Part 4 set out the other terms of service, which includes Clinical Governance. Adherence with the clinical governance requirements is thus a part of the terms of service.
The clinical governance requirements of the community pharmacy contractual framework (CPCF) cover a range of quality related issues detailed below.
Guidance for pharmacy contractors
The PSNC/NHS Employers guidance summarises the CPCF clinical governance requirements:
PSNC and NHS Employers guidance for pharmacy contractors on clinical governance (all references to PCTs in this document should now be interpreted at relating to the local NHS England team)
The clinical governance approved particulars define specific requirements which are set out in the Terms of Service. These approved particulars will be updated to reflect the changes agreed to the community pharmacy contractual framework in September 2014.
Clinical Governance Service Specification (note – this service specification was published in 2004 and has not been subsequently updated. The PSNC/NHS Employers guidance provides an up to date source of information on the CPCF’s clinical governance requirements)
Changes agreed to the community pharmacy contractual framework in September 2014 included amendment of the clinical audit and patient safety incident reporting requirements. Further information on the amended requirements can be found in PSNC Briefing 015/14: Changes to Contractual Requirements 2014/15.
Related resources
Audit
Business continuity & emergency planning
CPPQ (patient satisfaction survey)
Complaints procedures
Practice leaflet requirements
Patient safety incident reporting
Raising concerns (Whistle-blowing)
Chaperone policy
PSNC briefing on Chaperone Policies – this guidance document summarises the Chaperone Guidance issued by the National Clinical Governance Support Team. It is not mandatory to have in place a chaperone policy, but pharmacy contractors may wish to consider the adoption of a policy in order to protect patients and staff.
Clinical governance lead
Outline job description for a clinical governance lead (Microsoft Word) – each pharmacy is required to have a clinical governance lead, to act as the main contact on clinical governance matters between the pharmacy and the local NHS England team.
