This PSNC Briefing describes how Serious Shortage Protocols (SSPs) will work in practice and provides guidance to community pharmacy contractors and their teams on what you need to do if and when an SSP is put in place.

PSNC Briefing 023/19: Serious Shortage Protocols – A guide for community pharmacy teams (updated 08/06/2021)

Please read this in conjunction with our Serious Shortage Protocols (SSPs) Endorsing Factsheet and guidance on specific SSPs that are currently in place on our Live SSPs webpage.

If you have queries on this PSNC Briefing or you require more information, please contact as follows depending on the nature of your query:

• Legislation and regulatory issues – Gordon Hockey, Director of Operations and Support (gordon.hockey@psnc.org.uk)
• Reimbursement and endorsement issues – Suraj Shah, Drug Tariff and Reimbursement Manager (suraj.shah@psnc.org.uk) and/or PSNC’s Dispensing and Supply Team (info@psnc.org.uk)
• EPS and IT issues – Daniel Ah-Thion, Community Pharmacy IT Lead including PMR supplier queries (daniel.ah-thion@psnc.org.uk)
• Media enquiries – PSNC’s Communications Team (commsteam@psnc.org.uk)