NHS Resolution was formed in April 2017, to bring together three functions under the umbrella of the new organisational structure. Three three functions are:

1. NHS Ligitation Authority – providing indemnity schemes for the NHS in England and resolving claims for compensation fairly;
2. National Clinical Assessment Services – resolving concerns about the performance of practitioners; and
3. Primary Care Appeals (formerly the Family Health Services Appeal Unit or FHSAU) – ensuring the prompt and fair resolution of appeals and disputes between primary care contractors and NHS England.

NHS Resolution has four priorities:

1. Resolution: effectively resolve concerns and disputes fairly and effectively;
2. Intelligence: provide analysis and expert knowledge to the healthcare and civil justice systems, to drive improvement;
3. Intervention: deliver in partnership, interventions and solutions that improve safety and save money; and
4. Fit for purpose: offering best value and developing its people, relationships and infrastructure.

Its aims are:

• tackling the rising costs of harm to the healthcare system and addressing the causes of harm with a joint objective to reduce serious brain injury at birth, shared with NHS Improvement;
• improving the experience of patients and healthcare staff when something goes wrong; and
• increased and earlier support for those providing NHS care who are involved in incidents.

Contact details

By post

NHS Resolution (Primary Care Appeals)
8^th Floor
10 South Colonnade
Canary Wharf
London
E14 4PU

Primary Care Appeals nhsr.appeals@nhs.net